Frequently asked questions
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Yes — our core products are GMP certified with complete COA and quality files, FDA & EMA filing ready.
Standard specs start at 1 mg; industrial specs at 1 kg. Talk to our sales engineer for specifics.
Every batch ships with a COA. You can also download COA and MSDS for past batches from your account.
Yes — our R&D team supports OEM/ODM customization, including formulation, specs, and packaging.
We partner with DHL and SF Cold Chain: dry ice + insulated box ensure -20°C end-to-end and zero bioactivity loss.
Yes — Pro tier and above qualify for monthly billing and VAT-special invoices. Contact sales for details.
Asia: 2-3 business days. Europe & US: 3-5. Other regions: 5-7.
Email: first reply within 4h. Live chat: within 30 min. Urgent: phone callback within 2h.